Frequently Asked Questions

We cover all major areas across Dubai including Downtown Dubai, Dubai Marina, JBR, Palm Jumeirah, Arabian Ranches, Jumeirah, Business Bay, DIFC, JLT, Springs, Meadows, Emirates Hills, Mirdif, Deira, Bur Dubai and surrounding communities. Not sure if we cover your area? Message us on WhatsApp and we will review your enquiry.

The easiest way is via WhatsApp, just send us a message with your address, type of service and preferred date and we will reply with availability and pricing during business hours. You can also call us directly during business hours.

We use professional cleaning products selected with the safety of our clients, their homes and our team in mind.

Yes. All CK Home Services staff are thoroughly background-checked and trained before joining our team, and are covered by company insurance while carrying out agreed services.

Simply WhatsApp us with the type of service you need, your property size (number of bedrooms and bathrooms) and your preferred date. We will reply with a clear, no-obligation quote during business hours.

No. Many of our clients leave a key or provide access through building security. As long as our team can safely access the property, you do not need to be present. We recommend a brief walkthrough on the first visit so we can understand your preferences.

Residential Cleaning is designed for routine household cleaning, while Deep Cleaning gives extra attention to areas not normally covered during routine cleaning. We also offer Move-In / Move-Out Cleaning, Villa & Apartment Cleaning, Office Cleaning, Post-Construction Cleaning, Internal & External Window Cleaning, and One-Off Cleaning. See the relevant service page for its full scope.

Residential Cleaning has morning and afternoon appointments available subject to availability. Contact us with your preferred date and appointment period so we can confirm availability.

Move-In / Move-Out Cleaning is a comprehensive cleaning service designed to prepare a property for moving in or handing over. It includes thorough floor, bathroom and kitchen cleaning, accessible surfaces, cupboards, wardrobes, window glass, frames and sills, balconies where applicable, reachable AC vents/grilles, and removal of general cleaning waste.

Tell us about the size, condition and requirements of your property when requesting a quote. We do not offer Airbnb or Holiday Home cleaning, and appliance cleaning is not offered as a separate specialist service.

Yes. We offer weekly, bi-weekly and monthly recurring schedules. Regular clients benefit from a consistent team and priority scheduling. Contact us via WhatsApp to discuss a recurring arrangement that suits your schedule.

We offer Office Cleaning for offices, small businesses, professional workplaces and commercial premises requiring regular or scheduled cleaning. The service is tailored to the layout and requirements of your premises and covers accessible surfaces, desks, floors, reception and common areas, washrooms, kitchen and pantry areas, mirrors, doors, handles, general waste bins, and accessible windows where applicable.

Let us know your preferred date and time when requesting a quote. Appointments are subject to availability.

Yes. We offer flexible commercial cleaning contracts on a daily, weekly or monthly basis. Contracts include a dedicated team, fixed pricing, priority scheduling and a dedicated account contact. Get in touch to discuss your requirements.

The service covers internal window glass, safely accessible external window glass, window frames, sills, accessible tracks, and accessible glass doors and panels. It does not cover building façade cleaning, rope-access cleaning, specialist high-access cleaning, or external windows that cannot be safely reached.

Our approved services are Residential Cleaning, Deep Cleaning, Move-In / Move-Out Cleaning, Villa & Apartment Cleaning, Office Cleaning, Post-Construction Cleaning, Internal & External Window Cleaning, and One-Off Cleaning. Each service has its own scope and ideal use case on the relevant service page.

Where listed in the service scope, we clean only the external surfaces of reachable AC vents and grilles. We do not clean internal AC systems or ducting.

Post-Construction Cleaning provides detailed cleaning following construction, renovation or maintenance work to remove surface dust and general cleaning debris from accessible areas. Specialist removal of paint, cement, silicone, adhesive or other construction materials is not included.

We use professional cleaning products selected with the safety of our clients, their homes and our team in mind.

We accept cash, bank transfer and major credit and debit cards. For recurring contracts, bank transfer is the most common payment method. Payment details are confirmed at the time of booking.

Minimum booking requirements and pricing depend on the service, property size, condition and scope of work. Contact us for a tailored quote.

We ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less than 24 hours' notice may incur a small fee. For recurring contracts, cancellation terms are outlined in the service agreement.

If you have any concerns regarding your completed clean, please contact us within 24 hours so we can review the matter with you.

Yes. We issue VAT-compliant invoices for all commercial clients. Invoices can be sent by email to your accounts team.