Legal

Privacy Policy

Katch Residential Property Care Services L.L.C (trading as CK Home Services)

Last updated: 1 April 2025  ·  Effective: 1 April 2025

1. Introduction

Katch Residential Property Care Services L.L.C, trading as CK Home Services ("we", "us", "our"), is registered and licensed in Dubai, UAE under DED Licence No. 1369629. We are committed to protecting the privacy and personal data of every person who interacts with us, whether through our website, WhatsApp, telephone or in person.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and what rights you have. It applies to all data subjects including clients, prospective clients, website visitors, and job applicants.

By using our website at ckhomeservices.me or engaging with our services, you acknowledge that you have read and understood this policy.

2. Data We Collect

We collect personal data only to the extent necessary to provide our services and communicate with you. This may include:

2.1 Information you provide directly

  • Full name
  • Phone number (including WhatsApp number)
  • Email address
  • Home or business address and community/area
  • Property type and size
  • Service preferences and booking notes
  • Payment information (processed securely via third-party payment providers; we do not store full card details)

2.2 Information collected automatically

  • IP address and browser type
  • Pages visited and time on site
  • Referring website or search query
  • Device type and operating system

We use cookies and similar tracking technologies (see Section 8).

2.3 Information from third parties

If you contact us via WhatsApp, Instagram, Facebook or other third-party platforms, we may receive information you share on those platforms in accordance with their own privacy policies.

3. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

  • Service delivery, scheduling and carrying out cleaning visits, communicating about bookings, sending service confirmations. Legal basis: performance of contract.
  • Quotations and enquiries, responding to quote requests, assessing service requirements. Legal basis: pre-contractual steps / legitimate interests.
  • Invoicing and payments, issuing invoices and processing payments. Legal basis: performance of contract / legal obligation.
  • Customer support, resolving complaints, queries or customer concerns about completed cleans. Legal basis: performance of contract / legitimate interests.
  • Marketing communications, sending promotional messages, special offers or service updates only if you have given consent or are an existing customer and have not opted out. Legal basis: consent / legitimate interests.
  • Safety and compliance, background checks on staff who may access your property; compliance with UAE legal obligations. Legal basis: legitimate interests / legal obligation.
  • Website improvement, analysing how visitors use our site to improve content and user experience. Legal basis: legitimate interests.

We will never sell, rent or trade your personal data to third parties for their own marketing purposes.

4. Sharing Your Data

We may share your personal data with:

  • Our cleaning staff, only the information necessary to carry out your service (name, address, access instructions, service notes).
  • Payment processors, to process transactions securely. These providers are bound by their own PCI-DSS compliance obligations.
  • IT and software providers, cloud storage, CRM and scheduling tools that help us operate (all bound by data processing agreements).
  • UAE authorities, where required by law, court order or regulatory requirement under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) or other applicable legislation.
  • Professional advisers, lawyers, accountants or auditors, under obligations of confidentiality.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law:

  • Client booking and contact records: up to 5 years from the last service date (for customer service and dispute-resolution, and tax compliance).
  • Marketing consent records: until consent is withdrawn.
  • Website analytics data: up to 26 months (aggregated/anonymised thereafter).
  • Invoice and payment records: 7 years in accordance with UAE Commercial Transactions Law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include:

  • HTTPS encryption for all website data in transit
  • Access controls limiting staff access to personal data on a need-to-know basis
  • Secure, password-protected internal systems
  • Regular review of data processing practices

No method of electronic storage or transmission is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

Under the UAE PDPL and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access, to request a copy of the personal data we hold about you.
  • Right to rectification, to have inaccurate or incomplete data corrected.
  • Right to erasure, to request deletion of your data where there is no longer a lawful basis for processing.
  • Right to restriction, to restrict processing while a dispute is resolved.
  • Right to data portability, to receive your data in a structured, machine-readable format.
  • Right to object, to object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent, at any time, without affecting lawfulness of prior processing.

To exercise any of these rights, please contact us at gm@ckhomeservices.me or via WhatsApp at +971 58 663 0742. We will respond within 30 days.

8. Cookies

Our website uses cookies, small text files stored on your device, to improve your browsing experience. We use:

  • Essential cookies, necessary for the website to function properly. These cannot be disabled.
  • Analytics cookies, to understand how visitors interact with our site (e.g. Google Analytics, with IP anonymisation enabled). You may opt out via your browser settings or by installing the Google Analytics opt-out browser add-on.

Most browsers allow you to control cookies via their settings. Disabling cookies may affect website functionality.

9. International Data Transfers

Your data is primarily processed and stored within the UAE. If we use any service providers based outside the UAE, we ensure appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your data.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

Our website may contain links to third-party websites (e.g. Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office or another competent supervisory authority.

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