Legal

Terms & Conditions

Katch Residential Property Care Services L.L.C (trading as CK Home Services)

Last updated: 1 April 2025  ·  Effective: 1 April 2025

1. Introduction

These Terms and Conditions ("Terms") govern the relationship between Katch Residential Property Care Services L.L.C, trading as CK Home Services ("CK", "we", "us", "our"), registered in Dubai, UAE under DED Licence No. 1369629, and any individual or entity ("Client", "you") who books or uses our cleaning services.

By requesting a quote, confirming a booking or allowing our team onto your premises, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. Services

CK Home Services provides professional cleaning services across Dubai, UAE. Our services include: Residential Cleaning, Deep Cleaning, Move-In / Move-Out Cleaning, Villa & Apartment Cleaning, Office Cleaning, Post-Construction Cleaning, Internal & External Window Cleaning, and One-Off Cleaning.

Specific service inclusions are detailed on the relevant service pages of our website. We reserve the right to modify service specifications with reasonable notice.

3. Booking and Confirmation

Bookings may be made via WhatsApp, phone, or our website quote form. A booking is confirmed only when we send you a written confirmation (via WhatsApp message or email) specifying the service, date, time and agreed price.

You are responsible for ensuring access to the property at the agreed time. If our team cannot access the property without prior notice from you, we reserve the right to charge a call-out fee.

4. Pricing and Payment

All prices are quoted in UAE Dirhams (AED) and are inclusive of VAT where applicable. Quoted prices are valid for 7 days from the date of quotation.

Payment terms will be communicated at the time of booking. In most cases, payment is due upon completion of the service. For larger or commercial jobs, a deposit may be required to secure the booking.

We accept payment by bank transfer, cash, and any other methods agreed in writing. Late payments may incur an administrative charge. CK Home Services reserves the right to withhold future bookings until outstanding balances are settled.

5. Cancellation and Rescheduling

  • Client cancellations with more than 24 hours' notice: No charge. Full refund of any deposit paid.
  • Client cancellations with less than 24 hours' notice: A cancellation fee of up to 50% of the agreed service price may be charged to cover staff scheduling costs.
  • Same-day cancellations or no-shows: We reserve the right to charge the full agreed service price.
  • CK Home Services cancellations: We will notify you as early as possible and offer the earliest available alternative appointment. No charge applies in this case.

To cancel or reschedule, please contact us via WhatsApp at +971 58 663 0742 or by calling 058 663 0742.

6. Access and Client Responsibilities

You agree to:

  • Provide safe, clear access to the areas to be cleaned at the agreed time.
  • Secure or remove fragile, valuable, or sentimental items before our team arrives. We are not responsible for pre-existing damage to items left in the cleaning area.
  • Inform us in advance of any hazards, including but not limited to: pest infestations, biohazards, mould, structural issues or unsafe conditions. We reserve the right to decline a job if conditions pose a risk to our staff.
  • Inform us of any pets on the premises.
  • Ensure the property has running water and electricity at the time of the clean.
  • Not require our staff to work at height above a standard step-ladder, or to move items weighing more than 25 kg without prior agreement.

7. Customer Concerns

If you have any concerns regarding your completed clean, please contact us within 24 hours so we can review the matter with you.

8. Liability and Insurance

CK Home Services carries public liability insurance. In the event of accidental damage caused by our staff during a cleaning visit, you must notify us in writing within 48 hours of the service. We will investigate and, where liability is established, arrange repair or replacement up to a reasonable assessed value, at our discretion.

We are not liable for:

  • Damage to items that were already damaged, fragile, improperly secured, or not disclosed to us prior to the service.
  • Loss or damage caused by events outside our reasonable control (force majeure).
  • Indirect, consequential or economic losses arising from our services or any failure to provide them.
  • Damage resulting from the use of cleaning products or methods that you specifically requested against our recommendation.

Our total liability to you shall not exceed the value of the service fee paid for the specific booking in question.

9. Our Staff

All cleaning professionals employed or engaged by CK Home Services are background-checked, trained, and insured. You agree not to:

  • Solicit, hire or engage any CK Home Services staff member directly for cleaning services outside of a booking with CK Home Services, for a period of 12 months following their last visit to your property. A referral fee of AED 5,000 will be payable to CK Home Services if this clause is breached.
  • Harass, verbally abuse, or make unreasonable demands of our staff. We reserve the right to withdraw our team from a property immediately if staff safety or dignity is at risk.

10. Supplies and Equipment

We use professional cleaning products selected with the safety of our clients, their homes and our team in mind.

If you require specific products to be used (e.g. products you supply), please inform us in advance. We are not liable for outcomes resulting from client-supplied products.

11. Keys and Access Devices

If you provide us with keys, access cards or entry codes, we will handle them with the utmost care. Keys are stored securely and labelled without reference to your address. In the unlikely event of loss, we will notify you immediately. You agree to change your locks if keys are lost and we will cover reasonable costs subject to our liability limits.

12. Privacy

We process your personal data in accordance with our Privacy Policy, which forms part of these Terms.

13. Complaints

If you have a complaint, please contact us in the first instance via:

We will acknowledge your complaint within 1 business day and aim to resolve it within 5 business days. If you are not satisfied with our resolution, you may refer the matter to the relevant consumer protection authority in Dubai.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance. For bookings already confirmed, the Terms in effect at the time of confirmation apply.

15. Governing Law

These Terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

16. Contact

For any questions regarding these Terms:

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